Most of our designs can be personalised with engraving directly on the product page. Here you can insert what you wish to have engraved, insert a picture or explain a monogram and the font you wish to have it engraved with. Once you have placed your order you will receive a sketch of your design for confirmation before we start up your personal design. You can find inspiration here: #MYIXSIGNET
All our designs are made in 100 % recycled 925 sterling silver or 22 karat gold plated 925 sterling silver.
We are happy to help with the exchange of your jewellery if the size unfortunately does not fit. Just follow our guide here.
Vi giver dig en gratis retur label ved ordre leveret i Danmark hele denne måned. Du kan printe den gratis her.
If you have a complaint about one of our products purchased in our webshop a complaint can be sent to: email@example.com.
The right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in the material and / or manufacturing, not wear and tear or self-inflicted damage. The complaint does not apply to defects or damage due to incorrect handling of the product. Frederik IX Studios covers return costs to a reasonable extent if the complaint is justified. We reserve the right to remedy the complaint by replacing with an undamaged item rather than refunding the purchase price. This means that your item will be repaired, or you will receive a new item sent as a replacement for the item you have complained about, if your complaint is justified.
If you have bought your jewellery from us, you are always welcome to get help with return or exchange in our showroom you just need to bring your receipt.
We have a 14 days full return policy. Should this not fit with when you need to give a unique gift to the one you love, give us a call or send us an email at firstname.lastname@example.org
Day to day delivery in Denmark. 1-4 days delivery worldwide when ordering before 12:00 pm in all working days